USE CASES


Human Capital Management

Pain points

  • Employees forget their training as fast as they learn it
  • Employees use the corporate LMS infrequently
  • LMS content creation can't keep pace with demand
  • A demand for "social learning" that outpaces feature sets

              60 seconds on solution

           60 seconds on solution


                60-seconds on Smartsnip solution

Enterprise Social Networks

Pain points

  • Activity streams filled with more noise than knowledge
  • Lack of productivity functions
  • Low participation/engagement with knowledge capture functions

                60 seconds on Smartsnip solution

Customer Relationship Management

Pain points

  • Difficulty for sales reps to stay current with new products and services
  • Internet-educated customers raising the bar for sales rep knowledge
  • Existing sales-enablement solutions focused on whole documents

                60 seconds on Smartsnip solution

Customer Support

Pain points

  • Support information buried in voluminous technical documentation
  • Superficial knowledge base articles - lacking in facts, diagrams, sources
  • Growth of support content on the Internet, outside the company firewall