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Keynote: Leveraging Knowledge in the Network – the 2020 Employee Experience

If you are responsible for leading a business function and optimizing the performance of people, then you are paying attention to the enormous impact that automation will have on your workplace and workforce. Machines and cognitive systems will change how work gets done AND how well it gets done.

Machines are replacing many services jobs and cognitive systems are re-defining the capabilities of the knowledge worker.  The compelling message: become an expert or get automated.  Based on trending and recent research from Deloitte, Department of US Labor, IBM, McKinsey, and others, today’s business performance relies on the relentless and accelerated pursuit of building experts. Top performing organizations are committed to augmenting human ability to understand, enabling humans to synthesize and evaluate information so they become experts faster while channeling their energy on critical thinking and problem solving.

In this key note, Bob and Laci will offer insights on the transformation of the business climate over the last 20+ years, how today’s cognitive systems are facilitating the transformation of workers from information users to insights experts, how insights experts are expanding higher level cognition skills, and what you should be doing to leverage the coming together of technology (cognitive systems) and humans (insights experts) to maintain a relevant, high-performing workforce.