We now live in a world of information overload, millennials and Twitter-sized attention spans. Today's information workers increasingly expect to work with information in the workplace with the same speed and efficiency they can in their consumer lives.
Everyone has too much to read and remember. Condensed forms of information have been wildly successful in the consumer world. Smartsnips apply the same principle to the business world.
Smartsnips were designed to be the smallest, most fundamental units of knowledge. They represent one employee assertion, about one piece of content, which links to one embedded source document for near-instant validation.
SMARTSNIPS = The Atomic Unit of Knowledge
Human-Generated Big Data
Our ability to extract value from content using algorithms is rapidly maturing. This has lead to the rapid rise of the Big Data market, which has led to an explosion in the demand for professional services -- $10.4 Billion in 2014, the largest segment of the Big Data market accounting for 43% of the total market (Wikibon 2014).
Yet, ironically, our ability to capture employee-extracted value from content has been stalled in the stone age. Today it exists offline in sticky notes or between employee ears. Smartsnips enable organizations to start capturing this information immediately, in every Smartsnip-enabled application. This new layer of enterprise intelligence, arguably of higher value than what the machines generate, will open up similar professional services opportunities.
"Googling" employee knowledge
Employees have a growing expectation of on-demand knowledge. That everything important is already known, and they can get it on-demand if they just "Google-it." Unfortunately, typical enterprise search results lead to lists of documents - containers of information that must be read, interpreted and understood in order to be useful.
Smartsnips change this. No longer does each employee have to read and learn everything in order to acquire knowledge. When you search in Pandexio, the result set is comprised of Smartsnips: pre-digested co-worker knowledge. They enable employees to directly find and apply the knowledge of their co-workers, without engaging in a time-consuming learning project.
Measuring daily knowledge and learning
The knowledge that employees contribute to their teams and organizations has historically defied measurement. While we can check boxes when they take courses, or administer tests, to date we have failed to instrument what they are learning, and what knowledge they are accessing/applying, as part of their daily workflow. Knowledge acquisition and application has been a black box.
Smartsnips have the potential to change all of this. They are designed to capture things employees learn so they do not have to memorize. The side-effect is that this knowledge is now stored electronically and accumulates in systems. As a result, it can now be measured and tracked.
Illustration using sanitized data from Mavenlink
Some actual numbers from Pandexio functionality embedded in the Mavenlink activity stream
All numbers above are actuals. Names and photos changed to protect the innocent.
This is not an over-the-horizon thing -- we have the ability to do it right now. If the employees at an average-sized Fortune 500 company created Smartsnips at the rate of the current Mavenlink users (primarily small businesses), they would create half a million Smartsnips every month, or about 6 Million annually.