Tribridge Smartsnips enable powerful new applications of Cornerstone Connect


Employee Engagement

Hr OBJECTIVES FOR  CONNECT

  • Capturing and sharing knowledge across the company
  • Streamlined communications
  • Fast access to internal experts

COMMON challenges

  • Getting employees to use social tools regularly/consistently
  • Maintaining initial adoption rates
  • Attaining deep knowledge sharing

HOW SMARTSNIPS HELP

  • Easy-yet-powerful productivity functionality for engaging & interacting with content
  • See what co-workers are learning as they read (in real-time)
  • Access Smartsnip objects packed with facts, findings & knowledge

Scenarios

Mary is a 32-year old marketing strategist and a prolific knowledge-generator.  She frequently analyzes competitors and markets to keep the company up-to-speed.  She would like to share work with her Co-workers, but has not had an effective way to do it.  Now, with Smartsnips embedded in Connect, when she shares: (1) she can see who is reading her content and what they are getting from it; and (2) she knows her co-workers can capture what they learn as they read so they don't forget it.   Additionally, her co-workers can (1) see if anyone else is reading the materials and what they are learning or contributing; and (2) they have a mechanism for feedback and collaboration about specific sections, points or facts contained within the reports.

Joe is a 27-year old product manager and an eager knowledge-consumer.  In his personal life he is a heavy user of social networking tools and is a sponge for absorbing knowledge.  He likes the idea of using social tools in business, but often finds them too crowded with superficial dialogue, whole documents he doesn't have the time to read or website hyperlinks he has to follow.  Now, with Smartsnips in Connect, he gets direct-access to what people are learning, their knowledge nuggets he can re-access when needed, and he can interact and engage with his peers.

 

Implementation Ideas

  • Use the new Smartsnip functionality as a basis for a re-launch of Connect
  • Recruit power-consumers of content to participate
  • Focus on Connect Communities or Knowledge Bank for higher persistence of content
  • Load in key content that employees or certain disciplines really need to grasp in depth
  • Introduce a new etiquette for content-sharing: snip the content first so your colleagues can skim your take-aways before reading the entire document

measurement ideas

  • Measure content engagement
    • Document views
    • Smartsnips created
    • Smartsnips consumed
    • Smartsnip comments
  • Measure improvement in Connect engagement
    • % increase in # of engaged users
    • % increase in user activity (posts, etc.)
  • ROI: increased Connect engagement, increased content engagement

Collaborative Learning

hr objectives for connect

  • Engage learners in a more collaborative, interactive way
  • Encourage peer-to-peer learning
  • Integrate the wisdom of the crowd into the learning process

COMMON challenges

  • Moving from social conversations to richer learning experiences
  • Engaging learners to interact with content at a deep, meaningful level
  • Tracking and measuring social learning and it's impact

HOW SMARTSNIPS HELP

  • Enable deeper content analysis and collaboration -- at the fact, finding and insight level
  • Tools for breaking documents down to analyze and learn
  • Producing trackable, measurable outputs from reading and learning

scenario

Aaron is a 24 year-old Millennial.  In college, Aaron and his fellow students used the latest-greatest collaborative tools for projects, papers and research.  They learned by collaborating and interacting with each other around content... sharing what they were getting from it, perspectives they added to it.  Aaron seeks the same experience in his Company - preferably something that caters to his 120-character attention span.  Now, with Smartsnips in Connect, Aaron and his team can read and learn together, sharing and collaborating about Twitter-sized nuggets of knowledge. 

IMPLEMENTATION IDEAS

  • Load PDF or other document-based reading content into a Connect Community and invite employees to snip and learn
    • Existing learning content
    • New product/service documentation
    • Competitor information everyone should know cold
    • Complex documents that are difficult to comprehend without breakdown and analysis
    • Continuing education materials by discipline
  • Process variations
    • Learners create all the Smartsnips and collaborate
    • The author of the content creates an initial set of Smartsnips
    • Select SMEs create initial sets of snips, or to create snips from a certain perspective or context
    • Invite SMEs to the communities to engage in snipping and snip-commenting with learners

measurement ideas

Smartsnips represent Atomic units of knowledge.  They are a single piece of content plus a single assertion by the employee about that content, packaged with the supporting context. As a result, learning is now measurable in terms of units.

  • Units of learning created (Smartsnip count)
  • Employee engagement with training content
    • Documents viewed
    • Smartsnips captured
    • Smartsnips consumed
    • Smartsnip comments
  • ROI: units of learning, cost/unit, engagement with content, cost and time compared to LMS

User-Generated Content

hr objectives

  • Overcome the cost and cycle times associated with 3rd party content-creation so training can keep pace with demand
  • Leverage existing in-house content and expertise to train employees
  • Move from top-down training to bottoms-up learning by enabling employees to take initiative and ownership of creating content

COMMON challenges

  • Takes significant time and effort to create content using existing tools
  • Not clear how to leverage Connect as a platform for distributing employee-created content
  • Measuring and managing content creation, quality and consumption

HOW SMARTSNIPS HELP

  • Smartsnips make it easy for employees to turn existing content into learning objects just by reading and snipping
  • Smartsnips are dead-simple to create (if you can draw a box with your mouse you can create a Smartsnip)
  • Smartsnips are trackable, modular learning units that can be easily organized into groups and sets

Scenarios

Rick is a 43-year sales VP, and a results-driven leader.  The team he manages calls on surgeons who expect his reps to be experts on the latest peer-reviewed literature, best practices and FDA issues.  The traditional process of creating content offsite and firing up the LMS just can’t keep up.  Aaron knows his company is packed with internal experts who have the knowledge.  Now, with Smartsnips embedded in Connect, they can load content into a Community and invite the experts in to snip and collaborate -- geting all the training they need internally, timely and cost-effectively.

Darby avatar.png

Darby is a 32-year old Director who runs the contact center for a large, rapid-growth tech company. New products are being released faster than ever, and she can’t train her people fast enough using the traditional process because: (1) content creation takes too long; (2) getting everyone routed through the LMS is too cumbersome; and (3) her people are forgetting way too much by the time they get back to their phones.  Now, with Smartsnips embedded in Connect, Darby can load up the product documentation already created for each new product, snip what her people need to know and get them up to speed in a quick and consistent manner.

IMPLEMENTATION IDEAS

  • Identify training topics that are suited for employee content-creation
    • Review the "training needs" list and see which items could be accomplished using in-house content and expertise
    • Hold a contest for employees to create their own content
  • Load the content into a Connect Community or Knowledge Bank Topic and invite employees or SMEs in to read and snip
  • Identify prolific content creators, reward and support them

MEASUREMENT IDEAS

  • Cost and time to create the content
  • Quantity of Smartsnips created
  • # of employees that create Smartsnips
  • ROI
    • Cost savings compared to typical LMS course process
    • Time savings compared to traditional LMS course process
    • Compare outcomes (retention, test scores, learner experience) to traditional LMS course process

Institutional Knowledge

hr objectives

  • Mitigate/minimize the business disruption caused by retiring employees
  • Capture the thoughts, ideas and IP of employees in an accessible, lasting form
  • Make it easy for employees to capture and share what they learn and know

COMMON challenges

  • Finding a good way to use Connect to capture the institutional knowledge of retiring workers
  • Capturing employee knowledge at a deeper level beyond just social posts
  • Convincing Baby Boomers to take the time to document what they know

HOW SMARTSNIPS HELP

  • Smartsnips are a low-friction, more natural way to capture institutional knowledge
  • Creating Smartsnips is similar to highlighting and annotating -- a familiar process for Baby Boomers
  • Smartsnips capture knowledge in-context, providing successors the cliff notes, supporting content and connections

Scenario

Frank is a 61-year old geotech engineer who retires in 18 months.  He works for a large oil and gas company and his brain is packed with valuable knowledge.  The company has been encouraging Frank to share his knowledge with the up-and-coming folk by: (1) using the new-fangled enterprise social network; (2) writing blog posts, or creating wiki entries.  Frank wants to share his knowledge, but he is not a big writer, doesn’t know how to start and he’s busy.  Now, with Smartsnips in Connect, all Frank needs to is read and snip.  To Frank, this is like highlighting and taking notes -- a familiar, lower-friction way of expressing his knowledge

Benjamin is a Partner at a Fortune 500 management consulting firm.  To land a large account, he needs to bring together his most knowledgeable team of experts on strategic use of cloud computing.  This is hard for Benjamin because: (1) half the consultants in his company list “cloud computing” as an expertise they have; and (2) despite finding numerous social posts on the topic, it is hard for Benjamin to tell if any of those who posted are even experts. Now, with Smartsnips embedded inside Connect, the experts in his company bubble to the top as they create Smartsnips and others find them, and Benjamin gets direct access to what they know.

measurement ideas

  • Survey the snippers on:
    • The ease-of-use in comparison to the alternatives of writing a blog, creating a Powerpoint, etc.
    • The value to them of snipping for their own work and memory needs (independent of capturing their knowledge for others) 
  • Survey the potential successors on the value of the Smartsnips compared to just the documents alone
  • ROI: quantity of knowledge captured compared to alternatives, cost of knowledge capture compared to alternatives, value of Smartsnips as a way of transferring knowledge compared to alternatives, increased ability of SME to present their knowledge to their peers and be recognized for it.

implementation ideas

  • Hold a training session with key employees on using Smartsnips to capture knowledge as they read
  • Setup communities or knowledge bank topics and assign a project for reading and snipping of content within those areas
  • Invite potential successors to assess the value of the Smartsnips

On-Boarding

hr objectives for connect

  • Arm the employee with the knowledge they need to do their job
  • Plug them into the network of people and resources they need to succeed
  • Provide them a mechanism for socially engaging with their co-workers to learn and grow

COMMON challenges

  • Employees are overwhelmed with the quantity of material to absorb / memorize / retain
  • Employees are provided raw content as opposed to the deeper knowledge, perspective and thought-process of their peers
  • Broader employee engagement within Connect is needed electronically plug a millennial into a network of people and resources that get them up and running

HOW SMARTSNIPS HELP

  • Smartsnips distill everything down to the cliff notes version, the needles in the haystack
  • Smartsnips take Connect beyond content and conversations, exposing a deeper level of thinking and expertise
  • Smartsnips enable new hires to see their co-workers reading, learning and sharing (in real-time)

Scenario

Amy just graduated, was hired into product development at a mid-sized medical device company and is eager to learn the ropes of product development.  She’s received plenty of documents to read about her craft and company processes and procedures, however she lacks a good way to (1) get exposed to how her peers learn and think about product development; and (2) interact and engaged with them about what she is learning from what she has read.  Now, with Smartsnips embedded in Connect, all the documents are access inside a Connect Community where Amy can see what her colleagues are reading and learning, and Amy has an intuitive, comfortable mechanism for engaging with her peers. 

measurement ideas

  • Short-term:
    • Survey the employee on the added value of being able to see their peers' Smartsnips;
    • Survey the employee on the added value of being able to engage with peer networks via Smartsnips
    • Survey the peers on the value of having visibility to what the new employee is snipping, or their questions/comments
  • Long-term:
    • Churn rate of employees onboarded with Smartsnips and Smartsnip capability compared to historical churn rate
  • ROI: time reduction for new employees to possess the knowledge they need, time reduction for plugging into & engaging with the peer network they need to work with, and reduction in churn rate of new hires

implementation ideas

  • The standard onboarding material can often feel dry, static and potentially stale to a new employee who lacks perspective
    • Have the author create snips around key parts to make it more personal and alive
    • Have peers in the new employees chain of command pre-snip the content to add perspective and emphasis
    • Enable & encourage the new employee to interact with the content by creating their own snips
  • Have the peers of the new employee:
    • Pre-snip content designed specifically for the new employee;
    • Provide access to key content they have already snipped to introduce the employee to how they think
    • Provide access to large quantities of pre-snipped content and enable the new employee to interact and engage with their own snips and questions (which also helps see what they are grasping, and where they need help)

Team Productivity

hr objectives for Connect

  • Increase the efficiency of how employees collaborate with each other
  • Enable employees to leverage/amplify each other’s knowledge and expertise
  • Minimize the reinventing of the wheel

COMMON challenges

  • No streamlined, collaborative way to learn and research as a team
  • Each team member uses their own "process" to research and learn
  • The important information winds up in brain cells and sticky notes -- offline, inaccessible and non-shareable

HOW SMARTSNIPS HELP

  • All team members can see what the others are reading and learning, in real-time
  • Thinking, analysis and collaboration all happens transparently, at the fact, finding and excerpt level
  • Everything everyone learns is captured as Smartsnips - one format, stored in one central spot, with single-click access to the source

Scenario

Jack leads a team of business consultants trying to land a new client.  In five days, he and his team need to be market experts on prosthetic ear drums.  They have to absorb thousands of pages and present as experts armed with facts and answers.  And they all dread the process: copying & pasting, sticky notes, legal pads & manual referencing – which makes it very hard to acquire and share knowledge as a collaborative team.  Now, with Smartsnips in Connect, they load all their documents into a Connect team area where they all share the same copy of the document, can see each other's Smartsnips in real-time as they are created, and can collaborate on what they are learning and capturing as a team.

measurement ideas

  • Time reduction in executing team research project using Smartsnips instead of the traditional way
  • Survey research participants on value of:
    • Capturing key facts, findings and insights as they read
    • Seeing what others are capturing on the documents
    • Being able to review and comment on the Smartsnips of others
    • 1-click access to source document and snip-spot
    • Direct access to snips without need to open the document
  • ROI: time and cost savings of using Connect over traditional methods, increase in the quality of the work product, future value of the Smartsnips created

implementation ideas

  • Introduce one or more research groups to Smartsnip capability
  • Train on key Smartsnip functionality related to collaborative research:
    • Shared document concept
    • Real-time visibility to Smartsnips and comments of co-workers
    • Single-click access to source document and snip-spot
    • Direct access to all the snips on a document without opening the document
    • Ability to copy/paste text from text view of snip
  • Have groups execute research projects within Connect (probably Teams &Tasks or Knowledge Bank)

About Cornerstone OnDemand

Cornerstone OnDemand (NASDAQ: CSOD) helps organizations to recruit, train and manage their people.  Cornerstone OnDemand works with hundreds of the world’s largest companies—from Walgreens and Starwood Hotels & Resorts to Deutsche Post DHL and Xerox—and thousands of smaller ones to help them engage their workforces and empower their people. Cornerstone OnDemand is a Gartner Magic Quadrant leader in the Human Capital Management (HCM) market space.  

 
 

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